Northdesk · Platform

Every ticket arrives
already half-solved.

Northdesk reads, routes and drafts before a human opens the thread. Teams at 2,400 companies close 38% more conversations in the first hour.

Autoplay
Inbox · 18 openauto-triage on
KO
Refund for duplicate charge on order 48-2231Kemi Okafor · Pro plan
billing · upset2m
Suggested reply · 94% match to your toneHi Kemi, you're right, we charged you twice on 14 Sep. I've refunded $129.00 to the card ending 4417; it lands in 3–5 days.
LM
SSO login loops after domain changeLars Meyer · Enterprise
auth · urgent9m
AN
Can we export views to Sheets?Ana Nunes · Starter
question14m
RT
Love the new macros, small requestRui Tanaka · Pro
feedback · happy21m
Enterprise · breaching SLA3 viewing
plan = EnterpriseSLA < 1hstatus ≠ snoozed+ filter
AccountOwnerOpenSLA leftHealth
Halden FreightPriya S.700:12
Ostra ClinicsJonas B.400:31
Mirelle StudioPriya S.300:44
Quarry & ValeDana W.200:52
Tessaro BankJonas B.200:58
Rule · Route angry billing to Tier 2active
WhenTicket createdemail · chat
IfTopic is billing and sentiment ≤ −0.42 conditions
ThenAssign Tier 2, priority highnotify #billing
Runs · 7d1,284
Matched212
Time saved31 h
Errors0
Audit log · workspace northdesk-euexport CSV
  • Priya Shah merged two tickets from Halden Freight into #48812merge
  • Rule “Route angry billing” assigned #48809 to Tier 2auto
  • Dana Wu changed role of Jonas Berg from Agent to Leadpermission
  • Jonas Berg edited macro refund-duplicate (3 lines)macro
  • API key nd_live_••••41c rotated by Dana Wusecurity
  • Ana Nunes exported view “Starter churn risk” (212 rows)export